Welcome to Classy Shoe Store’s FAQ section, where we address your most common inquiries about our elegant footwear collection and refined shopping experience. Below you’ll find detailed answers to questions about our products, shipping policies, payment methods, and more.

Product Information

What types of shoes does Classy Shoe Store offer?
Our curated collection includes sophisticated footwear for every occasion: Boots, Flats, Heels, Loafers, Oxfords, Sandals, Shoes, Slippers, and Sneakers & Athletic Shoes. Each pair is selected for its quality craftsmanship and timeless style.
How do I choose the right size?
We recommend referring to our detailed size guide available on each product page. For optimal fit, measure your feet in the evening when they’re at their largest. If you’re between sizes or have specific fit concerns, our customer service team at [email protected] can provide personalized recommendations.
Are your shoes suitable for wide feet?
Many of our styles accommodate various foot widths. Product descriptions specify when a style runs narrow or wide. Look for “wide fit” in our descriptions or contact us for guidance on the most comfortable options for your foot type.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your complete payment details on our servers.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll make every effort to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are your shipping options?
We offer two refined shipping services:
Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after 1-2 day processing.
Free Shipping: For orders over $50, delivered via EMS in 15-25 business days after processing.
Do you ship internationally?
Yes, we proudly ship worldwide, excluding some Asian and remote regions. Wherever you are, we’ll bring our carefully curated footwear selection to your doorstep with the same care we put into selecting each pair.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey directly with the carrier (DHL, FedEx, or EMS) until it arrives at your door.
What if my package is delayed?
While we carefully coordinate with our shipping partners, occasional delays may occur. If your package exceeds the estimated delivery window, please contact us at [email protected]. Our customer service team will investigate and keep you informed every step of the way.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. You may return unworn, undamaged items in their original packaging within 15 days of receipt for a refund or exchange. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method. You’ll receive an email confirmation when your refund has been processed.

Customer Service

How can I contact customer service?
Our dedicated customer service team is available to assist you via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
What is your business address?
Classy Shoe Store
1234 Carmel Street
Madera, US 93638
Do you offer styling advice or recommendations?
Absolutely! Our team has extensive knowledge of our collection and would be delighted to help you find the perfect pair for any occasion. Email us with details about your style preferences and needs, and we’ll provide personalized recommendations.

We hope this FAQ has answered your questions about shopping with Classy Shoe Store. If you need further assistance, please don’t hesitate to contact our customer service team. Thank you for choosing us for your footwear needs—where every delivery brings you one step closer to effortless elegance.