At Classy Shoe Store, we combine timeless elegance with modern convenience. Our shipping and returns policies reflect our commitment to providing you with a seamless experience from purchase to delivery—and beyond, should you need to make a return.
Shipping Information
Order Processing
We take 1-2 business days to process your order before shipment. During peak seasons, processing may take slightly longer, but we’ll notify you if there are any delays.
Shipping Methods
We offer two shipping options to suit your needs:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)
For international customers (excluding some Asian and remote regions), please note that customs fees may apply and are the responsibility of the recipient.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey to your doorstep.
Returns & Exchanges
We stand behind the quality of our footwear. If you’re not completely satisfied, we offer a straightforward returns process.
Return Policy Details
- Return Window: 15 days from the date of delivery
- Condition: Items must be unworn, in original condition with all tags attached and in original packaging
- Non-Returnable Items: For hygiene reasons, slippers cannot be returned unless defective or damaged upon arrival
Important Note: All other footwear categories (Boots, Flats, Heels, Loafers, Oxfords, Sandals, Shoes, Sneakers & Athletic Shoes) are eligible for returns when conditions are met.
How to Return an Item
Follow these simple steps to initiate your return or exchange:
- Contact Us: Email [email protected] within 15 days of receiving your order using the template below
- Wait for Approval: Our team will review your request and send a Return Merchandise Authorization (RMA) number within 2 business days
- Package Your Items: Securely pack the shoes in their original box, then place in a shipping box with a copy of your order confirmation
- Ship Your Return: Send to:
Classy Shoe Store Returns
1234 Carmel Street
Madera, US 93638
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Classy Shoe Store Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
– Product Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Reason for return/exchange: [Please specify]
Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all return conditions.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Process
Once we receive and inspect your return (typically within 5 business days):
- Refunds: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Credit cards: 5-7 business days to appear on your statement
- PayPal: 3-5 business days
- Exchanges: Shipped within 2 business days of approval (standard shipping times apply)
Note: Original shipping fees are non-refundable. For exchanges, we cover standard shipping for the replacement item.
Damaged or Defective Items
If you receive a damaged item, contact us immediately at [email protected] with photos. We’ll provide a prepaid return label and expedite your replacement.
International Returns
For our global customers:
- You’re responsible for return shipping costs and any customs fees
- Declare packages as “Returned Goods” to avoid duties
- Refunds issued in USD (currency conversion fees may apply)
Our Commitment to You
At Classy Shoe Store, we believe in the perfect fit—both in our footwear and in our customer service. Should you have any questions about our policies, our dedicated team is ready to assist at [email protected].
Thank you for choosing Classy Shoe Store, where every step should be as refined as the shoes that take them.